Frequently Asked Questions
How long does delivery take?
Orders are delivered within 3 to 5 working days across Pakistan.
Do you offer Cash on Delivery?
Yes. Cash on Delivery is available all over Pakistan. You pay when your order arrives.
What is your return and exchange policy?
You can request a return or exchange within 7 days of receiving your order. Items must be unused and in original condition. Message us on WhatsApp at 03423071477 with your order number and we'll help.
How do I choose my size?
Every product page has a size chart. If you're between sizes or unsure, message us and we'll help you pick.
How can I track my order?
Once your order is dispatched, we'll send you your tracking details by WhatsApp or SMS.
Can I change or cancel my order?
Yes, if it hasn't been dispatched yet. Message us as soon as possible with your order number.
What if I receive a wrong or damaged item?
Contact us within 48 hours of delivery with a photo and your order number. We'll make it right.
What are your hoodies and sweatshirts made of?
Our hoodies and sweatshirts are made from soft fleece, 350 GSM. Washing and care instructions are on each product page.
How can I contact you?
WhatsApp us on 03423071477, message us on Instagram @genzshirts.com0, or email us at genzshirts0@gmail.com. We usually reply within 24 hours, Monday to Sunday, 10am to 8pm.